Privacy Policy

1. Introduction

mobiiil ("we," "us," or "our") is committed to safeguarding your family's personal data. This Privacy Policy outlines how we collect, use, and protect information related to our home internet services and family-focused digital offerings.

2. Information We Collect

We may collect the following types of personal and household information:

• Household details (number of users, service needs)
• Contact information (full name, email, phone number, address for service)
• Login credentials and usage data
• Billing records (invoices, payment preferences)
• Device IDs (routers, smart TVs, connected devices)
• Usage patterns (internet activity, content preferences)

3. How We Use Your Information

Your data is used to:

• Provide and support family internet services
• Handle installation, billing, and upgrades
• Customize content based on family preferences
• Manage parental control features
• Monitor and improve network quality
• Meet legal obligations under UAE law

4. Data Sharing and Disclosure

We may share data in the following cases:

• With trusted service partners for installation and technical assistance
• With content providers to offer tailored family entertainment
• To comply with official UAE regulatory requirements
• In connection with mergers, acquisitions, or other business transitions
• With your permission when introducing new features

5. Data Retention

We retain your information only as long as required for operational, regulatory, or legal purposes in accordance with guidelines by the UAE Telecommunications Regulatory Authority (TRA).

6. Your Data Protection Rights

As a resident of the UAE, you have the right to:

• Access your personal data
• Request correction of any inaccurate details
• Ask for deletion where legally applicable
• Manage parental controls and privacy settings
• Withdraw consent at any time

7. Security Measures

We use modern encryption, network firewalls, and routine security checks to protect your family's data and ensure digital safety across your home.

8. Changes to This Policy

This Privacy Policy may be updated occasionally. Any changes will be posted on this page with a new "Last Updated" date to reflect the revision.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can reach out to us at:

Email: [email protected]
Phone: +971 6 711 4444
Address: Al Quds St - Al Rashidiya 3 - Ajman - United Arab Emirates